Your Call Is Not That Important To Us

If youve ever been frustrated by modify customer process lines, bad representatives in key out center or agents who targett alleviate you neither understand you, past this bind is belong to you. Your Call Is (Not That) Important to Us Emily holler Free Press (A division of Simon & Schuster, Inc.) 2009 New York 301 Pages Hawa Sillah Khalid Chakkour Emily decided to compile this allow while patronage on hold oneness day in her freeze cold house, only to hold and argue on the speech sound for hours with customer wait on care agent at dwelling house guaranty Company before convincing someone to execute and correct her broken furnace. Your Call is (not that) important to us is a apply on customer service written by Emil y cry. This bind is about customer service and how companies struggle with percentage customers. Yelling talks about how companies bring forth lost bushel with how to interact with customers and the effect it had on them.

One of the main topics of this book is how the gain of technology has improved customer service. Before population would have to wait for days before getting help for their work but now companies send help via phone, reckoner and new(prenominal) technologies to fulfill customers need. One thing I ensnare fire was that sometimes the automated voice service arent automated they are done by real the great earthy on the line prete! nding to be a voicemail. Companies like Comcast have created social network pages as a force to get to customer and their complaints The book talks about the stave of gender, how women were better at customer service than men. The First key center operators were boys. The problem was that the boys were yelling, screaming and swearing at the customers. To net the problem, call centers transitioned to using women as operators. What Yelling is trying to murder for out is that customer...If you want to get a full essay, hypothesize it on our website: OrderCustomPaper.com

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