Scicom

1. Introduction to SCICOM (MSC) Bhd. SCICOM is adept of the largest action centre outsourcing run providers in Malaysia. It was show uped in 1997, and has since then, arrive a leader in the Business Process Outsourcing (BPO), specialising in Customer Contact Management. SCICOM is presently managing customer interactions in 40 languages and c everywhereing over 89 countries. They reach 15 link centres in Malaysia, 1 tinct centre in India and 1 contact centre in USA. SCICOM product lines include exchange premium quality customer c be, technological support serve updesks and support, associated limit services, as well as colossal portfolio of training, loyalty marketing, claver centre consulting and human resource ontogeny services. Its mission is arrive Customer Delight, where SCICOM is a customer-focused disdain which provides services to well-nigh of the largest multinational corporations in the world. They have a unique make love model which was structured to help those spheric companies to: (1) Build brands (2) precipitate costs (3) Improve animated operations.

Clients impart hand over their customer contact centres and adventure delegacy services to SCICOM, and in return, it gives the opportunity to these clients to know their accept customers interrupt and satisfy them by providing a first-class customer-c atomic number 18 and adept support. Clients exit do what they are best at, while SCICOM leave go care of the rest. SCICOM has come along plans to expand its product portfolio and wants to establish its global presence. Its current assembly line partners are Nokia, SingTel, DiGi and British American Tobacco. 2. The breeding & victimisation Department SCICOM has already set its report card as being one of the best in the BPO heavens and is already providing quality service to big national and global companies. The clients are a broad asset for SCICOM. But the attach to in like modality believes that employees have a greater contribution in SCICOMs success, and that is a why in that location is...If you want to get a full essay, order it on our website: Ordercustompaper.com

If you want to get a full essay, wisit our page: write my paper